Terms of Service

1. Definitions and scope

For the purposes of this document:

"the Platform" means the Perioskoup mobile application, the associated website and the related digital services.

"the Controller" or "Perioskoup" means Perioskoup SRL, a company registered in Romania, with its registered office in Buzău, strada Victoriei nr. 20, CUI 52008589, registered with the Trade Register under no. J2025044486009 (EUID: ROONRC.J2025044486009), e-mail: contact@perioskoup.com. Contact details for data protection: privacy@perioskoup.com.

"the User" means any natural person who accesses or uses the Platform in the capacity of patient or visitor.

"the Service" means the digital functionalities offered through the application or the website.

This document is addressed to users who are natural persons. Use of the Platform by dentists and clinics is governed by the Terms and Conditions for Professionals and by the related Data Processing Agreement, available at https://perioskoup.com/for-dentists/terms. This document comprises the Terms and Conditions (Part I), the Privacy Policy (Part II), the Cookie Policy (Part III), the artificial intelligence transparency information (Part IV) and the information on compliance with the application stores (Part V).

2. Description of the Service

Perioskoup is a digital platform which uses information technologies and artificial intelligence algorithms in order to provide educational support and general recommendations concerning oral care. The Platform facilitates communication between users and dentists and provides tools for monitoring oral hygiene.

The Services may include: personalised oral hygiene recommendations, monitoring of oral care habits, educational materials, notifications and reminders, viewing of the treatment plan communicated by your dentist, as well as a conversational assistant based on artificial intelligence.

3. The role of the Platform and professional responsibility

Perioskoup is a software tool for communication, organisation, documentation and education. The Platform does not provide medical services, does not establish diagnoses, does not prescribe or recommend treatments and does not intervene in the medical care relationship between the dentist and the patient.

All outputs generated by the Platform's artificial intelligence components are informational and supportive in nature. They do not constitute a medical act, a diagnosis or a final medical recommendation. The decision concerning the diagnosis, the treatment plan and any medical recommendation belongs exclusively to the dentist, who bears full professional liability for the medical act, in accordance with the law.

You undertake not to take decisions concerning your health solely on the basis of the information in the Platform and to consult your dentist for any medical problem. The Platform is not intended for emergency situations. In the event of a medical emergency, contact the emergency services on 112 or your dentist.

The Controller is not liable for the medical decisions, diagnoses, recommendations or treatments determined by the dentist, including where these have been formulated using the information or the tools made available through the Platform. This clause does not limit the Controller's liability for the functioning of the Platform as a software product, for wilful misconduct or gross negligence, nor does it limit those of your rights which cannot be limited under consumer protection legislation.

4. Artificial intelligence functions

The Platform integrates artificial intelligence systems for the generation of recommendations, the processing of documents and the conversational assistant. In accordance with Regulation (EU) 2024/1689 on artificial intelligence, we inform you clearly and from the outset that:

When you use the conversational assistant, you are interacting with an artificial intelligence system, not with a person. This is brought to your attention at the first interaction, and the conversation is visibly marked for its entire duration.

Content generated by artificial intelligence is visibly marked with the label "AI-generated" and, at the technical level, in a machine-readable format.

Artificial intelligence systems may generate errors: they may misinterpret medical terms or associate inaccurate information. For this reason, any output with medical relevance is delivered to the dentist with the status of a proposal and produces no effects without the dentist's reading, editing and manual approval. Nothing reaches the patient as a medical recommendation without this human validation.

You may disable the personalised recommendations generated by artificial intelligence from within the application, in Settings, the Privacy section, the AI Personalisation option, in accordance with Part II. In that case you will receive exclusively generic oral hygiene recommendations.

5. Account creation and connection with your dentist

In order to use certain functionalities you must create an account, providing accurate and complete information. You are responsible for keeping your authentication credentials confidential and for the activities carried out through your account. Inform us without delay at contact@perioskoup.com if you suspect unauthorised access.

The connection of your account with a dentist is carried out by means of the connection code received from that dentist. Creating an account is optional and is not a condition for the provision of medical services by your dentist or clinic.

The Platform is intended for persons who have reached the age of 18. By way of exception, an account for a minor patient may be created only at the initiative of the treating dentist and only with the explicit and verifiable consent of the parent or legal representative, who exercises on the minor's behalf the rights provided for by Regulation (EU) 2016/679.

6. Use of the Platform and user content

You undertake to use the Platform responsibly and in accordance with the applicable legislation. It is prohibited to use the Platform for fraudulent activities, to transmit illegal content, to attempt to compromise the security of the system, and to remove or alter the markings applied to artificial intelligence generated content. The Controller reserves the right to suspend or close accounts which breach these terms, upon prior notice, except in the case of serious breaches.

Content uploaded by users and by dentists (photographs, documents, information) remains the responsibility of the person who uploaded it. The Controller does not verify the medical accuracy of content uploaded by third parties.

7. Subscriptions and payments

Certain services may be offered on a subscription basis. Before the purchase is completed you will be shown: the total price, the subscription term, the billing frequency, the cancellation conditions and the refund policy.

Payments are processed exclusively through Stripe, which acts as an independent controller in respect of payment data. The Controller does not store your card details. For subscriptions purchased through the App Store or Google Play, payment and management of the subscription are carried out through Apple's or Google's systems.

Subscriptions renew automatically at the end of the contractual period, for an equal period and at the price applicable on the date of renewal. You may disable automatic renewal at any time, from your account settings or from the App Store or Google Play, with effect from the end of the current period. Price changes will be notified to you at least 15 days in advance and do not apply to a subscription period already paid for.

8. Right of withdrawal

As a consumer, you benefit from a right of withdrawal of 14 days from the conclusion of the distance contract, pursuant to OUG nr. 34/2014 [Romanian Government Emergency Ordinance No. 34/2014 on consumer rights in contracts concluded with professionals], without having to give any reason.

For digital content which is not supplied on a tangible medium, the right of withdrawal is lost if performance has begun with your prior express agreement and with your acknowledgement that you thereby lose your right of withdrawal, pursuant to Article 16(m) of OUG nr. 34/2014. That agreement and that acknowledgement are expressly requested from you before the immediate activation of the services with an artificial intelligence component. For services whose performance has begun, at your express request, during the withdrawal period, you will owe the value of the services actually supplied up to the moment of withdrawal, pursuant to Article 14(3) of OUG nr. 34/2014.

Withdrawal requests are to be sent to contact@perioskoup.com. For purchases through the App Store or Google Play, the refund procedures of Apple and of Google respectively also apply.

9. Intellectual property

All rights in the software, the design, the trade mark and the Platform's own content belong to the Controller. You are granted a limited, non-exclusive and non-transferable right to use the Platform for personal purposes, for the duration of your account. The content you upload remains yours, and the Controller processes it exclusively for the provision of the Service, under the conditions set out in Part II.

10. Limitation of liability

We make reasonable efforts to ensure the correct and uninterrupted functioning of the Platform, without being able to guarantee the absence of any errors. To the maximum extent permitted by law, the Controller is not liable for indirect damage resulting from the use of, or the inability to use, the Platform. Nothing in this document excludes or limits the Controller's liability for wilful misconduct or gross negligence, for death or personal injury, for damage caused by defects of the product under product liability legislation, nor the rights conferred on consumers by mandatory rules of law.

11. Termination

You may cease using the Platform at any time by deleting your account, either directly from the application or by request to contact@perioskoup.com. The effects on your data are described in Part II. The Controller may close accounts under the conditions set out in section 6.

12. Amendment of the terms

The Controller may update this document for reasons such as legislative changes, the evolution of the Service or the prevention of abuse. Material changes will be notified to you through the application or by e-mail at least 15 days before they take effect. If you do not agree, you may cease using the Platform and delete your account before the changes take effect. Continued use constitutes acceptance of the updated version.

13. Applicable law, jurisdiction and alternative dispute resolution

This document is governed by Romanian law. Disputes are settled by the courts having jurisdiction under the law, this document being unable to restrict the procedural rights afforded to consumers. You may address yourself to the Autoritatea Națională pentru Protecția Consumatorilor (www.anpc.ro) [the Romanian National Authority for Consumer Protection], including its Direcția de Soluționare Alternativă a Litigiilor [Alternative Dispute Resolution Directorate]. The supervisory authority competent for data protection is the Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (ANSPDCP) [the Romanian National Supervisory Authority for Personal Data Processing].

14. Regulatory classification

Perioskoup is a digital oral wellness and education tool. The Platform is not a medical device within the meaning of Regulation (EU) 2017/745 and has not undergone a conformity assessment thereunder. The Platform does not provide diagnoses, does not prescribe treatments and does not replace consultation with an authorised medical professional.